Is there a fee to join?
There is no fee to join the Heritage Wine Society. When you receive the first shipment you will be charged at that time for the wine included at your discounted membership rate.

How are the shipments paid for?
Each shipment of wine will be charged to your credit card provided when you sign-up. We will charge your credit card a week prior to the shipment being released for picked up or shipped to you. There may be some delays in shipping, which may cause a larger time frame in the time your card was charged to when you receive your shipment. The charge to your credit card will be your discounted price for the wine plus appropriate state tax and shipping charges.

Why is a signature required for delivery?
Federal Law requires a signature by someone 21 years or older for all deliveries that contain alcohol.  We encourage using a business address for shipments if possible.  We also can not ship to P.O. Boxes because deliveries require a signature.

How do I purchase a gift membership?
Our wine club make a great gift that keeps on giving. To sign up someone for a gift, check yes on the application where it says "Is this a gift membership?" Fill in the billing information with your name and address that matches the credit card used. Fill in the shipping/gift information with the recepients name, address, phone and email.  You will also need to choose the time frame for the gift membership, which can be three shipments, six shipments or indefinitely.

Why do I need to provide an email address?
We ask that you provide your email address for many important reasons. We do notify you when your shipment is ready to pick up or send you your tracking number when it is sent out. We also notify you of seasonal sales, events, and promotions just for wine club members.

Can I order wine & merchandise between shipments?
Absolutely! We welcome members to take advantage of their discounts not only for shipments, but for wine and merchandise throughout the year. We also offer an additonal 10% off on re-orders of current wines in the shipment, which makes it a great time to buy wine. You can purchase wine online or by calling the tasting room at (805)782-0500x10.

Why are there delays in shipping for some states?
We will always try to get your shipments to you in a mannerly time, but there are some restrictions. Any state that is three-tier (AZ, DC,ID, MA, MI, NC, NY, TX, WI) please understand that your shipment may take up to four weeks to receive. This is due to state regulations, which cause the winery to ship it to a third part, distributor, in your state which will then deliver it to your address. There may also be delays in shipping due to weather holds. If temperatures in your area are at extreme lows or above 85 degrees we will hold your shipment to reduce any damages to your wine during transportation.

How long is my committment to membership?
After you receive your first shipment there is no further obligation to stay in the club. We do reward members for longevity with gift certificates.  After one year of active membership you will receive a $50 gift certificate, after two years of active membership you will receive a $100 gift certificate, after three years of active membership you will receive a $150 gift certificate and be upgraded to our Ambassador Club, which gives you a 35% discount on all shipments and purchases.

How do I change my address, credit card or account information on file?
Members can either call (805)782-0500 x15 to change or update any information on file. You can also use our website Member Update Form, which has you fill out your name and then the information you would like to change, which is then securely submitted to our wine club department.

Can I suspend my membership or put a hold on shipments?
You can suspend your shipment if you have received at least one shipment since signing up. By suspending your information we keep all your information on file, but put a hold on your membership, until a date given by you. We can also hold shipments if you are going on vacation or know that you will not be there to sign for the package. Please call (805)782-0500x15 to suspend or hold shipments.

How do I cancel my membership?
You can cancel your membership once you have received at least one shipment. To cancel we require you to either call (805)782-0500 x15, email info@tolosawinery.com, or write a letter to be sent to Atten: Brittney Blete at
4910 Edna Road, San Luis Obispo, CA 93401.
Cancellations must be received and confirmed 30 days prior to the wine shipment.