Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms of use, which together with our privacy policy govern Tolosa’s relationship with you in the context of this website.  We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to, and use of, the website thereafter.

The term "Tolosa" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Wine-Specific Conditions

Legal Requirements

You must be 21 years of age or older, to order or receive alcoholic beverages from Tolosa. By Federal law, receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). We encourage using a business address for shipments if possible. We also cannot ship to P.O. boxes because deliveries require a signature.  Wines purchased from Tolosa are not for resale, and are for personal consumption only.

Credit Card Charges

Orders are by credit card only. We accept Visa, MasterCard, Discover, and American Express.

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states except AR, KY, MI, MS, NH, PA and UT.   Please note that all wineries hold different licensing and permits for direct shipping out of state.  There are select states where Tolosa can only ship three-tier, where we do not hold a direct shipping license (AK, AZ, CT, DE, HI, IN, IA, ID, KS, ME, MD, MA, MT, NJ, OH, OK, RI, SC, SD, TN, VT, WV, WY). For these states, please understand that your shipment may take up to 2 weeks for delivery. This is due to state regulations, which causes the winery to use a third party for fulfillment. 

Tolosa uses Safe Haven Wine Services out of Paso Robles, California for three-tier state fulfillment.  If you are shipping to one of the states listed above, please note that Tolosa will run a charge for the wine and tax only.  You will have separate charge on your credit card from Safe Haven Wine Services for shipping and handling. 

Shipping Days

Tolosa will ship wine Monday-Thursday, for most orders.

Orders being shipped to Safe Haven States (AK, AZ, CT, DE, HI, IL, IN, IA, ID, KS, ME, MD, MA, MI, MT, NJ, OH, OK, RI, SC, SD, TN, VT, WV, WY) are shipped out only on Monday and Tuesday.  If you need to have your order shipped out after Tuesday, please contact shipping@tolosawinery.com or call (805) 782-0500 to request a specific ship date.

Delivery prior to Christmas Eve Dec. 24th, orders must be placed by Thursday, December 8, 2016. Some restrictions may apply.  Tolosa is not responsible for any delayed deliveries during the holiday season.

No shipping or processing of orders on the dates listed below:

Thanksgiving Nov. 24-27, 2016
Christmas Eve  Dec. 24th, 2016
Christmas Day Dec. 25th, 2016
New Year's Eve, Dec. 31st, 2016
New Year's Day, Jan. 1-2, 2017

Shipping Costs

Tolosa uses Golden State Overnight for AZ, CA and NV shipments.  For all other states, ground shipping is provided by Federal Express Ground at current market rates. To upgrade to Overnight or 2-Day shipping for an additional fee, please contact shipping@tolosawinery.com or call (805) 782-0500.

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Tolosa is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.  However, Tolosa has taken new measures to get your wine to you undamaged.  Our fulfillment house uses Golden State Overnight for AZ, CA and NV shipments only.  For all states other than AZ, CA & NV, there may be a weather hold that will delay your shipment, or you can upgrade to Overnight or 2-Day shipping for an additional fee.  Please contact shipping@tolosawinery.com or call (805) 782-0500 for further inquiries.

Return Policy 

Tolosa stands behind our products and takes pride in meeting our customers' needs. Returns/Credits can only be made if the wine or merchandise is returned to our warehouse in the same condition as when it left and is of current vintage. We will not refund shipping cost. For cash returns, a receipt must be provided showing that the purchase was made in cash. If you have any further inquiries regarding our return policy, please notify us at info@tolosawinery.com or call us at (805) 782-0500.

GOVERNMENT WARNING

(1) According to the Surgeon General, women should not drink alcoholic beverages during pregnancy because of the risk of birth defects. (2) Consumption of alcoholic beverages impairs your ability to drive a car or operate machinery, and may cause health problems.

General Website Terms of Use

The content of the pages of this website is for your general information and use only. It is subject to change without notice.  Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

No Warranties

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Intellectual Property

Tolosa’s name and logo and all related names, logos, product and service names, designs and slogans are trademarks of Tolosa or its affiliates or licensors. You must not use such marks without our prior written permission or of the applicable affiliate. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.  This website contains other material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.